Refund Policy
A fair seven-day process that protects learners while accounting for consumed digital content.
1. Standard window
A learner may request a refund within seven calendar days after a successful payment. A request does not guarantee approval and must include a clear reason.
2. Eligibility
Refunds are generally available when a course was materially misrepresented, unavailable, technically inaccessible after reasonable support, or purchased accidentally without substantial consumption.
A request may be declined where a substantial portion was completed or downloaded, a certificate was issued, access was abused or shared, the request is fraudulent, or the seven-day window passed, except where law requires otherwise.
3. Review and outcome
Mahadum may review progress, access, downloads, support history, and payment status. Approved refunds are returned through the original payment method where possible.
Provider and bank processing times are outside Mahadum’s control. Course access and related certificates may be revoked after a refund.
4. How to request
Submit a request from the learner transaction area or email ngbridz@gmail.com with the account email, course, transaction reference, and reason. Do not send card or banking secrets.